Audio/ Video problems: General Things to Try

1. All videos and downloads have been tested by us using a variety of browsers, over PC and Mac… and they work across those browsers and platforms.

2. The video and audio information contained in the Google Traffic System can be quite large. You need to have a broadband connection (anything other than a modem) and a computer that less than 3 years old.

3. These files will probably will not work if you are on a 56k modem connection, and even using DSL many files can take a significant amount of time to load /play.

4. Be patient. Some files can take up to 45 minutes to stream or download.

5. If still having A/V problems and you are using a PC, do a hard boot by completely powering off your computer for a full 30 seconds and then turning it back on.

6. For any problems, the variables can be large so before contacting us, be sure to try it using a different browser, a different computer or over a different network. Some browser or network security settings may prevent files from streaming or downloading.

7. If you are using Windows and you are getting a message that Quicktime could not initialize, Quicktime suggests that you go into the properties of Quicktime and either click or unclick the ‘compatability’ icon.